Refund policy

 

Refund & Returns Policy Last updated: April 22, 2026

At Dorca Studio, customer satisfaction is our priority. Please review our returns and refund policy carefully before placing an order.

Your Right to Return

In accordance with Italian consumer law, you have the right to return your order within 14 days of receiving it, provided that:

  • Items are unused and in their original packaging
  • Proof of purchase is included
  • Please note that earrings may not be returnable for hygiene reasons

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To initiate a return, please email info@dorcastudio.com with:

  • Your order number
  • The item(s) you wish to return

Once your request is received, you will be provided with return instructions. Please note that return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed within 30 business days to your original payment method.

Privacy Policy Last updated: April 22, 2026

At Dorca Studio, we respect your privacy and are fully committed to complying with the General Data Protection Regulation (GDPR).

Data We Collect

When you place an order or use our website, we may collect the following information:

  • Your name, email address, and shipping address
  • Payment details, which are processed securely via trusted third-party providers
  • Website usage data, including cookies

How We Use Your Data

We use your data solely to process your orders, provide customer support, and improve our website and services. We do not use your data for any other purposes without your consent.

Data Sharing

We do not sell your personal data. Your information is shared only with the third parties necessary to fulfil your order, including payment providers and shipping partners.

Your Rights

Under GDPR, you have the right to access your personal data, request corrections or deletion, and withdraw your consent at any time.

Contact

For any data-related requests or privacy concerns, please contact us at:

📧 info@dorcastudio.com